FAQ

What does Ampla do?

Ampla provides tech-enabled financial solutions to help consumer brands grow and scale. Along with our flagship working capital solution, we provide a range of tools and services to operators selling products across eCommerce and retail channels.

Why do companies use Ampla?

Ampla is the backbone of eCommerce, retail, and omnichannel growth strategies.

Major cash outlays required for inventory and marketing create serious pain points for emerging brands. These cash outlays create huge working capital challenges that increase with scale and restrict growth.

Ampla provides accessible capital to solve this cash flow problem, as well as a range of tools and services all in one place to accelerate growth for emerging brands.

How do I get started?

To get started, fill out the information for your online application.

Once your application is complete, it will direct you to create an Ampla account. When all the information is completed and connected, Ampla will reach out with an offer agreement.

When the agreement is signed, we will onboard you directly to our customer portal so that you can request funding.

How soon can I get funding?

Ampla typically underwrites, onboards, and funds within 48 hours.

Ampla's online application has an average completion time of approximately 10 minutes. Once completed, connect your accounts and Ampla will respond within 24 hours.

Upon signing Ampla's agreement, customers will typically be onboarded and funded within 24 hours.

How can I learn more before applying?

Fill out our contact form to talk to a representative or send an email to info@getampla.com and someone will be in touch to answer your questions or set up a call.

How do I request funding?

Requesting funding is a straightforward process within our customer portal. You can request as much or as little funding as you need (up to your Credit Limit) at any time.

How does repayment work?

Repayment is straightforward, seamless, and designed to be predictable for planning purposes.

Repayment occurs when you generate sales. Repayments are calculated daily using a percentage of your daily sales. We will provide a collection percentage range for repayment as part of our initial proposal.

If your sales slow, so do repayments. There is no maturity or fixed repayment date.

What is the cost of Ampla's Growth Line of Credit?

Ampla's fees are straightforward and transparent. The only fee we charge is an annual percentage rate (APR). This APR accrues daily, calculated at the end of each day based on the exact amount your business is using. We do not compound interest.

How safe is my data?

Ampla uses best in class security practices and encryption technology to always keep your data safe. We are committed to protecting your data with enterprise grade encryption (RSA-4096 and AES-256). We also limit what we have access to. We can never see your login information for any of your connected accounts, we only have “read” level access to the data you share with us – in other words, we are never able to change or modify in any way your shared data.

See our Privacy Policy for more details.

I'm having issues with banking services, who should I contact?

Send an email to info@getampla.com and we'll reply within 48 hours.

If you need immediate help or you'd like to speak to someone, you can reach us at 833-678-7483 Monday through Friday, 9am to 5pm ET, excluding holidays.

Bank services are provided through our banking software provider, Synapse. To report a complaint relating to the bank services, email help@Synapsefi.com or call 415-688-2943.

I need help, who can I contact?

Send an email to info@getampla.com and we'll reply within 48 hours.

If you need immediate help or you'd like to speak to someone, you can reach us at 833-678-7483 Monday through Friday, 9am to 5pm ET, excluding holidays.